Jikijela - Customer Experience and Service Design

creative facilitation

Customer Experience STAGE programmes * DESIGN * SIMULATION * IMPLEMENTATION

OVERVIEW

Customer experience and service design are driving business growth for companies that have been operating in mature and competitve markets.

This programme will facilitate the design of your customer experiences and then simulate your service innovations in real time before being implemented in your business.

"We were able to take a step back and look at how we were going about our business on a daily basis. As a result we are now constantly increasing sales and market share" Martin Gallagher, Director of Sales and Marketing Ireland, Clonmel Healthcare

How?
Design
Analysis and understanding of current market and business challenges
Research into customer behaviours
In-house design sessions to capture growth opportunities

Simulation
Workshops to simulate and test drive the designs
Identify blind-spots missed during design process
Fill and amend the design gaps

Implementation
STAGE sessions with staff and key stakeholders to rehearse changes required
Measurement to assess impact customer experience design has on key business area

Why?
Good service and experience design will disprupt the industry you are working in; be the trend-setter.

Move beyond commodity to capture value in new ways and keep customers coming back for more.

Good service and experience delivery is difficult to copy, and moves beyond commodity.
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Benefits

1. Drive growth in a mature and competitive market

2. Stand out from the crowd

3. An offering that customers and staff see as being unique and exclusive; a must have experience, a must have place to work

4. Simulation avoids the cost of rolling out and investing in a design that may not work, saving both time and money